Privacy Policy: Thehydrojag – Protecting Your Information, Respecting Your Privacy

At Thehydrojag, we understand that your personal information is valuable—and we’re committed to safeguarding it. This Privacy Policy explains how we collect, use, store, and share information when you visit our website (thehydrojag.com), purchase our insulated water bottles, or interact with our customer service team. By using our website or services, you agree to the practices outlined in this policy.

1. Information We Collect

We only collect information that is necessary to provide, improve, and secure our services. The types of information we gather fall into two categories: personal information (data that identifies you) and non-personal information (data that cannot be linked to you individually).

A. Personal Information You Provide Voluntarily

We collect personal information when you take specific actions on our website, such as:

  • Purchases: When you buy a product, we collect your full name, email address, shipping address, billing address, and payment details (e.g., credit card number—note: we do not store full payment details; this information is processed securely by our third-party payment processors, such as Stripe or PayPal).
  • Account Creation: If you create an account on thehydrojag.com, we collect your name, email address, and a password (encrypted for security).
  • Customer Service Inquiries: When you contact us via email ([email protected]) or form submissions, we may collect your name, email address, order number, and any details you share about your request (e.g., product questions, return requests).
  • Newsletter Sign-Ups: If you opt in to receive our email newsletters (with updates on new products, promotions, or hydration tips), we collect your email address. You can unsubscribe at any time via the “unsubscribe” link in every newsletter.

B. Information We Collect Automatically

When you visit or use our website, we may collect non-personal information automatically through cookies and other tracking technologies. This helps us understand how visitors interact with our site and improve their experience:

  • Cookies: Small text files stored on your device that track preferences (e.g., language settings), session data (e.g., items in your cart), and browsing behavior (e.g., pages visited, time spent on site). Most browsers allow you to disable cookies, but this may limit some features of our website (e.g., saving items in your cart).
  • Analytics Data: We use tools like Google Analytics to collect data such as your device type (e.g., smartphone, laptop), operating system, IP address (to determine your general location, such as city/state), and referral source (e.g., how you found our site—via a search engine, social media, or a link). This data is aggregated and used to optimize our website design, content, and marketing efforts.
  • Order & Usage Data: We track non-identifiable details about your purchases (e.g., product type, order date, quantity) to analyze trends, manage inventory, and personalize future recommendations (e.g., suggesting similar insulated bottle styles).

2. How We Use Your Information

We use the information we collect for specific, limited purposes—all aimed at providing you with a better experience and operating our business responsibly:

  • Process & Fulfill Orders: To complete your purchase, ship your insulated water bottle, send order confirmations, and provide tracking information.
  • Provide Customer Service: To respond to your inquiries, resolve issues (e.g., returns, exchanges, warranty claims), and keep you updated on the status of your request.
  • Improve Our Services: To analyze website performance, identify areas for improvement (e.g., streamlining the checkout process), and develop new products or features that meet customer needs.
  • Send Marketing Communications: If you opt in, we may send you newsletters, promotional emails (e.g., discounts on insulated bottles), or updates about new product launches. You can unsubscribe from these communications at any time.
  • Ensure Security: To protect our website and customers from fraud, unauthorized access, or misuse (e.g., verifying payment details, detecting suspicious activity).
  • Comply with Legal Obligations: To meet legal requirements, such as tax reporting, responding to valid law enforcement requests, or resolving disputes.

3. How We Share Your Information

We never sell your personal information to third parties for marketing purposes. We only share your information in the following limited circumstances:

  • Third-Party Service Providers: We work with trusted partners to help us operate our business. These providers have access to your personal information only to perform specific tasks on our behalf and are required to protect it:
  • Payment Processors: Companies like Stripe or PayPal process your payment details securely (we do not store full credit card information).
  • Shipping Carriers: Providers like USPS, UPS, or FedEx need your shipping address to deliver your order.
  • Analytics & Marketing Tools: Tools like Google Analytics (for website data) or Mailchimp (for email newsletters) may receive non-identifiable or aggregated data to help us optimize our services.
  • Legal Requirements: We may share your information if required by law (e.g., a court order, subpoena) or to protect our rights, property, or safety, or the rights of other customers (e.g., investigating fraud).
  • Business Transfers: In the event of a merger, acquisition, or sale of all or part of our business, your information may be transferred to the new owner—but only if they agree to uphold the terms of this Privacy Policy.
  • With Your Consent: We may share your information with third parties if you explicitly give us permission (e.g., sharing your order details with a gift recipient).

4. How We Protect Your Information

We take the security of your personal information seriously and use industry-standard measures to prevent unauthorized access, disclosure, or misuse:

  • Encryption: We use Secure Sockets Layer (SSL) technology to encrypt data transmitted between your device and our website (you’ll see a padlock icon in your browser’s address bar to confirm this).
  • Secure Storage: Personal information (e.g., email addresses, shipping details) is stored in secure, password-protected databases with limited access (only authorized Thehydrojag team members can access this data).
  • Payment Security: Payment details are processed through PCI DSS-compliant providers (Payment Card Industry Data Security Standard), ensuring that credit card information is handled safely.
  • Regular Audits: We periodically review our security practices and update them to address new threats or changes in data protection regulations.

While we take every precaution to protect your information, no online service is completely immune to risk. We cannot guarantee absolute security, but we are committed to responding quickly to any breaches and notifying you if your personal information is at risk (as required by law).

5. Your Rights Regarding Your Information

You have control over your personal information and can exercise the following rights at any time:

  • Access Your Information: Request a copy of the personal information we hold about you (e.g., your order history, account details).
  • Correct Inaccuracies: Ask us to update or correct any information that is outdated or incorrect (e.g., a change in your shipping address).
  • Delete Your Information: Request that we delete your personal information (where legally allowed). Note: We may need to retain some data (e.g., order records) for tax or legal purposes.
  • Opt Out of Marketing: Unsubscribe from our newsletters or promotional emails by clicking the “unsubscribe” link in any email, or by emailing us at [email protected].
  • Disable Cookies: Adjust your browser settings to block cookies (though this may affect website functionality).

To exercise any of these rights, please contact us at [email protected] with your name, email address, and a clear description of your request. We will respond within 30 days of receiving your inquiry.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by law:

  • Order Information: We keep records of your purchases (including shipping and billing details) for 7 years to comply with tax and legal obligations.
  • Account Information: If you create an account, we retain your information until you request its deletion (or until the account is inactive for 2 years, after which we may delete it to reduce data risk).
  • Marketing Data: If you opt in to newsletters, we retain your email address until you unsubscribe.
  • Non-Personal Data: Aggregated analytics data (e.g., website traffic trends) may be retained indefinitely for business improvement purposes.

7. Children’s Privacy

Our website and products are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we learn that we have collected information from a child under 13, we will delete it immediately. If you believe a child under 13 has provided us with information, please contact us at [email protected].

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make changes, we will revise the “last updated” date at the top of this page and post the new policy on our website. We encourage you to review this policy periodically to stay informed about how we protect your information.

9. Contact Us

If you have questions, concerns, or requests related to this Privacy Policy or your personal information, please contact us at:

Email: [email protected]