Shipping Policy: Thehydrojag – Fast, Reliable Delivery for Your Insulated Water Bottle

At Thehydrojag, we understand that once you’ve ordered your perfect insulated water bottle, you want it in your hands as soon as possible. Our shipping policy is designed to provide transparent, reliable delivery options—whether you’re ordering for yourself, a friend, or the whole family. Below, you’ll find all the details you need about our shipping locations, timelines, costs, and more.

1. Shipping Locations

We currently offer shipping to the following regions. If your location isn’t listed, feel free to reach out to [email protected] for updates on future expansion:

United States: All 50 states, including Alaska, Hawaii, and U.S. territories (Puerto Rico, Guam, U.S. Virgin Islands).
International: Select countries, including Canada, the United Kingdom, Australia, and most countries in the European Union. International shipping rates and delivery times vary by destination (see Section 3 for details).

2. Order Processing Time

Before your order ships, our team processes and prepares it to ensure your insulated water bottle arrives in perfect condition. Here’s what to expect:

Processing Timeline: Most orders are processed within 1–2 business days (Monday–Friday, excluding weekends and major U.S. holidays like Thanksgiving, Christmas, and New Year’s Day).
Custom/Personalized Items: If you’ve ordered a custom-engraved or personalized insulated bottle, processing may take an extra 2–3 business days to ensure the design is accurate and high-quality.
Order Confirmation: You’ll receive an email with your order number and a confirmation once your order is placed. A second email with tracking information will be sent once your order ships (usually within 24 hours of processing).

3. Shipping Costs & Free Shipping Eligibility

U.S. Free Shipping: Enjoy free Standard Shipping on all U.S. orders totaling **$50 or more** (before taxes). Orders under $50 USD will be charged a flat Standard Shipping fee of $4.99.
Promotional Free Shipping: From time to time, we may offer free Expedited Shipping or extended free shipping thresholds (e.g., free shipping on all orders) during sales or promotional events. These offers will be clearly marked on our website and in marketing emails.
Multiple Addresses: If you’re shipping to multiple addresses, each order (per address) will be treated separately for shipping cost calculations. Free shipping applies only to individual orders that meet the $50 threshold.

4. Tracking Your Order

Once your order ships, you’ll receive a “Shipment Confirmation” email with a unique tracking number and a link to the carrier’s website (e.g., USPS Tracking, UPS Tracking). Here’s how to use it:

Track Online: Click the link in your email or visit the carrier’s website, enter your tracking number, and view real-time updates on your package’s location and estimated delivery date.
Tracking Delays: It may take 24–48 hours for the carrier to update the tracking information after your order ships. If tracking shows no activity after 48 hours, contact us at [email protected] with your order number, and we’ll investigate.
Lost or Missing Packages: If your tracking shows “Delivered” but you haven’t received your package, first check with neighbors, building management, or your local post office (carriers sometimes leave packages in secure locations). If the package is still missing, contact us within 5 business days of the “Delivered” date—we’ll work with the carrier to locate it or issue a replacement/refund.

5. Address Changes & Cancellations

We process orders quickly, so address changes and cancellations are only possible if requested before your order ships (i.e., within 1 business day of placing the order):

Address Changes: Email us at [email protected] with your order number and the corrected shipping address. We cannot change the address once the order has been shipped.
Cancellations: To cancel an order, email us with your order number and “Order Cancellation” in the subject line. If the order has not yet shipped, we’ll cancel it and issue a full refund within 5–7 business days. If the order has already shipped, you’ll need to follow our Refund Policy (see Section 4 of our Refund Policy) to return the item for a refund.

6. Shipping Issues & Exceptions

While we strive for seamless delivery, occasional issues may arise. Here’s how we handle common scenarios:

Delayed Deliveries: If your package is delayed beyond the estimated delivery time (e.g., due to weather, carrier backlogs, or customs holds), we’ll monitor the shipment and update you via email. For U.S. orders delayed by more than 3 business days (or international orders delayed by more than 7 business days), contact us for a shipping credit or expedited replacement (at our discretion).
Damaged During Shipping: If your insulated water bottle arrives damaged (e.g., dented, cracked, or with a broken lid), follow the steps in our Refund Policy (Section 3) to request a free replacement or full refund. Be sure to include photos of the damage and packaging in your request.
Undeliverable Packages: If a package is returned to us as “Undeliverable” (e.g., incorrect address, recipient unavailable, or refused delivery), we’ll email you to confirm the issue. You can choose to have the package re-shipped (for a re-shipping fee equal to the original shipping cost) or receive a full refund (minus the original shipping cost, unless the error was ours).

7. Contact Us for Shipping Questions

If you have questions about shipping times, costs, tracking, or need help with a shipping issue, please reach out to our team:

Email: [email protected]

Response Time: We reply to shipping inquiries within 12–24 business hours (excluding weekends and holidays).

Thank you for choosing Thehydrojag. We’re committed to getting your insulated water bottle to you quickly and safely—so you can start enjoying perfect sips, sooner.

Thehydrojag Team