Terms of Purchase: Thehydrojag – Clear Rules for a Smooth Shopping Experience

By placing an order on Thehydrojag.com (the “Website”) to purchase insulated water bottles or other products (the “Products”), you (“Customer” or “You”) agree to be bound by these Terms of Purchase. These terms outline the rights, responsibilities, and conditions governing all transactions between you and Thehydrojag (“We,” “Us,” or “Our”). Please read them carefully before making a purchase.

1. Order Placement & Confirmation

Eligibility: To place an order, you must be at least 18 years old (or have the consent of a parent/guardian if under 18) and provide accurate, complete information (e.g., shipping address, contact details, payment information). We reserve the right to reject or cancel orders if information is incomplete, inaccurate, or suspected of fraud.
Order Confirmation: When you submit an order, you will receive an immediate email acknowledgment (the “Order Acknowledgment”) confirming we have received your request. This is not a formal acceptance of your order. A binding contract is formed only when we send a second “Order Confirmation” email, which includes your order number, product details, and shipping information.
Order Modifications/Cancellations: You may request to modify or cancel an order only before it is processed for shipping (i.e., within 24 hours of placing the order). To do so, email us at [email protected] with your order number and requested changes. Once an order has entered the shipping process (indicated by a “Shipment Confirmation” email), modifications or cancellations are no longer possible—you will need to follow our return process (see Section 3) if you wish to return the product.

2. Shipping & Delivery

Processing Time: All orders are processed within 1–3 business days (Monday–Friday, excluding major U.S. holidays). Processing time does not include delivery time and may be extended for custom or limited-edition products (we will notify you of any delays via email).
Delivery Time: After processing, standard delivery to all destinations (domestic and international) takes 6–12 business days. Delivery times are estimates and may vary slightly due to factors beyond our control (e.g., customs processing for international orders, carrier delays, or extreme weather).
Global Free Shipping: We offer free standard shipping on all orders worldwide, with no minimum purchase requirement. No additional shipping fees will be added to your order total at checkout.
Shipping Responsibility: We work with trusted carriers to ensure Products are delivered safely, but we are not liable for delays, loss, or damage to Products once they have been handed over to the carrier (unless the issue is caused by our error, such as incorrect shipping information provided by us). You may track your order using the tracking number provided in your Shipment Confirmation email.

3. Returns & Refunds

Return Eligibility: You may return any unused, undamaged Product (in its original packaging, with all tags and accessories intact) for a refund within 60 days of the delivery date. Custom-engraved or personalized Products are final sale and not eligible for return, unless they arrive with manufacturing defects or errors caused by us.
Return Process: To initiate a return:

Email us at [email protected] with your order number, Product name, and reason for return.
We will send you a pre-paid return shipping label (for all global locations) and step-by-step instructions.
Pack the Product securely and ship it back to us. Please retain the return tracking number for your records.

Refund Processing: Once we receive and inspect the returned Product (usually 2–3 business days after delivery to our warehouse), we will issue a refund to your original payment method. Refunds take 5–10 business days to appear in your account, depending on your payment provider’s processing times.
Refund Amount: Refunds will be issued in United States Dollars (USD) (the sole currency used for all transactions on the Website) and will include the full purchase price of the Product. We do not charge restocking fees for eligible returns.

4. Payment Terms

Currency: All prices displayed on the Website, as well as all transactions (purchases, refunds, and credits), are in United States Dollars (USD). Conversion to your local currency (if applicable) will be handled by your payment provider, and any associated fees (e.g., foreign transaction fees) are your responsibility.
Payment Methods: We accept major credit cards (Visa, Mastercard, American Express, Discover), debit cards, and PayPal. All payment information is processed securely through our third-party payment processors (e.g., Stripe, PayPal) — we do not store your full payment details on our servers.
Payment Authorization: By placing an order, you authorize us to charge your selected payment method for the total order amount (including applicable taxes, if any). We reserve the right to cancel an order if payment is declined or if we suspect fraudulent activity.

5. Pricing & Availability

Price Accuracy: We strive to display accurate prices for all Products on the Website, but errors may occasionally occur (e.g., typographical errors, incorrect pricing due to system glitches). If we discover a pricing error after you have placed an order, we will notify you immediately. You may choose to either cancel the order or proceed with the correct price.
Product Availability: Products displayed on the Website are subject to availability. If a Product you ordered is out of stock after your Order Confirmation is sent, we will notify you promptly and offer either a refund (processed within the standard 5–10 business days) or a replacement with a similar Product (if available, at no additional cost).

6. Product Information & Warranties

Product Descriptions: We make every effort to provide accurate descriptions, images, and specifications for Products on the Website. However, minor variations (e.g., color shades, slight differences in dimensions) may occur due to manufacturing processes or screen display settings.
Limited Warranty: All Thehydrojag insulated water bottles come with a 1-year limited warranty against manufacturing defects (e.g., faulty insulation, defective lids). This warranty does not cover normal wear and tear, damage from misuse (e.g., dropping, improper cleaning), or damage caused by carrier handling after shipment. For warranty claims, contact us at [email protected] with your order number, photos of the defect, and a detailed description of the issue.

7. Limitation of Liability

Our Liability: To the maximum extent permitted by law, we shall not be liable for any indirect, incidental, special, or consequential damages (e.g., loss of use, inconvenience, or lost profits) arising from your purchase, use, or inability to use our Products, or from delays in delivery. Our total liability for any claim related to a Product shall not exceed the purchase price of that Product.
Your Responsibility: You are responsible for providing accurate shipping and contact information, inspecting Products upon delivery, and notifying us of any issues (e.g., damage, defects) within a reasonable time (no later than 7 days after delivery).

8. Changes to These Terms

We may update these Terms of Purchase from time to time to reflect changes in our business practices, legal requirements, or industry standards. The most current version will always be posted on the Website, with the “Last Updated” date at the top. Your continued use of the Website or placement of orders after changes are posted constitutes your acceptance of the revised terms.

9. Contact Us

If you have questions, concerns, or disputes related to these Terms of Purchase, please contact us at:

Email: [email protected]

We will respond to your inquiry within 12–24 business hours (excluding weekends and holidays) and work to resolve any issues promptly.

By placing an order on Thehydrojag.com, you acknowledge that you have read, understood, and agreed to these Terms of Purchase.

Thehydrojag Team